Work-Life Balance

Work-Life Balance: I Like!


Lahat ay naghahangad ng stress-free work. Imposible! Lahat ng scenario na ating kakaharapin laging may may kabuntot na stress. Hindi kumpleto ang isang araw na di mo pwede ma-experience ang stress. Hindi mo masasabing trabaho ang isang trabaho kung hindi ka nahirapan at di ka na-stress.


That is why I feel grateful to those employers who continuously provide a work life balance environment to the company, especially to their employees. Quits lang, ika nga. For an employee like me, this is something to look forward to. That despite of all the hassle our work brings, our employers take time to find a way to make sure we're stress-free and we really enjoy our work.


It's their way of thanking us back (for all the hard work). It's an added bonus given to every employees (on top of the bonuses and incentives). It's a much-deserved appreciation and recognition in the midst of a stressful environment.


Modesty aside, my work involves deep and logical thinking. It's an "intellectually-challenged" account. It's not routinary, non-verbatim account. I came from and held several accounts (from telecoms to financial) but I found them plain and simple. It's a tiring job saying the same spiel over and over again. Discussing the same terms that you tend to memorize the verbiage as you go along. Nakakabobo, ika nga. Walang learning. Paikot-ikot ang scenario. Walang challenge.


So even if I find this new project challenging, I gladly accepted it. Come what may. There's no harm in trying. It's challenging in a way that you would result in declining a person, making the person realize that his case is not into his favor. Ang saklap di ba? Parang feeling ko wala akong naitulong sa kanya. But that's the reality. One thing I love in this account, walang paligoy-ligoy. Decline kung decline! I know I am hurting someone's feelings but it's up to me how will I be able to relay that in a nice way. In a manner that would not result to escalated calls. 


There are some cases na nakakaawa but you'll soon find out, it's their fault naman kasi. Not following someone's policy tapos pag di napagbigyan saka magrereklamo. Or something came up on their end resulting to non-receipt of service. So you think it's the company's fault why you weren't able to receive the service? Should you have informed them upfront or a few days back, this wouldn't result in this way. Tsk. Tsk. Hay, buhay..


So those are some scenarios that I am experiencing every working day. And mind you, there's no same scenario. It's always different, funny yet unusual cases. And it's quite hard to deal if you are not gonna use your logical reasoning. You don't count compassion in resolving issues. You stick to the ruling, the policy. That's is why it is legal, and most often time unavoidable, to decline a person.


Masarap na mahirap. Minsan gusto ko nang sumuko, but the thrill of the account are on the cases I am resolving. Dami kong natututunan. And I don't need to come up with sugar-coated words just to pacify the person. If it's really needed to, I have to.


At dahil sa stress na yan, na na-develop na sa system ko, kaya I greatly appreciate the work-life balance environment. Every month, there's a site-wide activity. Either you do it inside or outside working area, whether it involves social or cultural activities, whether you spend or share it with co-employees or outside people, it still brings fun and enjoyment. Nakatulong ka na, hindi lang para sa sarili mo, kundi para sa ibang tao din.


And I am looking forward for more activities to come. Not only to take part and be heard but to share my time with others. And these "others" are the key to unleashing the happiness and removing the stressful person in me.